Aboriginal Interpreter Services - 2023-24 Client Satisfaction Survey

The Aboriginal Interpreter Service (AIS) is seeking feedback on your interactions with us. Your feedback will provide CM&C with valuable information about what we are doing well and should continue doing, and importantly, what can be done better. 

The AIS was established in 2000 to provide interpreting services for Aboriginal people in the Northern Territory. AIS provides face-to-face interpreting, telephone and audio-visual interpreting services as well as producing messaging in Aboriginal languages through the Recordings and Production team. The AIS provides service delivery out of six regional offices: Top End, Darwin, Palmerston & Litchfield (DPL), East Arnhem, Big Rivers, Barkly and Central Australia including services to the Anangu Pitjantjatjara Yankunytjatjara Lands in South Australia and Ngaanyatjarra Lands in Western Australia through a cross-border agreement, as well as other interstate locations.

CM&C's Governance, Information and Reporting team is coordinating this year’s survey. Please note, the survey is designed to ensure your response is confidential and, by collating responses from all relevant stakeholders, will provide an overall client satisfaction rating for each business unit.

The survey will close on 31 January 2024. Thank you for participating.